What size are your hats? Please visit out Size Guide page for any sizing requirements.

What font and size is the embroidery on your products? Our Embroidery font and size is standard for CRUZ + CO. hats, backpacks and towels. The more letters the smaller the font will become. All names will automatically be placed in CAPITALS for hats and backpacks and Upper and Lowercase for towels and robes unless requested otherwise.

How long is the wait time for pre-ordered products? The wait time can be anywhere from a few weeks to 8 weeks on pre-orders. Delivery of item(s) is/are subject to change due to unforeseen shipment and custom checking delays. 

What if I order both pre-ordered and instock products? If you order contains pre-order items, we will wait until the full order is complete before sending. If you wish for the rest of your order to be sent earlier, a second postage fee will apply.

Do you offer Returns, Exchanges or Refunds on personalised products?  No, unfortunately we are unable to offer returns, exchanges or refunds as all personalised products are made to order. Please click here to view our full Terms & Conditions